Aircraft: Boeing 737-900 (twin-jet) (B739)
Departure: San Francisco SFO 2:43pm (local time)
Arrival: Houston IAH 8:24pm (local time)
Seat: 4B
Service
I was not greeted nor welcomed in any way when I boarded, nor when I settled into my seat. A PDB was offered after the boarding process completed, but just plain water or "sparkling wine". I did ask for sparkling water, and my FA obliged. I really appreciated it. No little water bottles waiting for us at our seats.
We boarded exactly on time, pushed back 2 minutes before departure time, and had a reasonably short taxi before takeoff. The flight was smooth. We even landed early. But alas, once we landed, no gate was available, we spent 30 minutes waiting for a gate to be free, etc.
My flight crew was actually wonderful. I was beyond shocked, but they were totally on top of things, amazingly kind and thoughtful, and generally just made the experience actually pretty nice. I take back all things I've previously said about United service ...
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| Seats. |
The aircraft was rather old, and not equipped with much - no in seat entertainment, no USB ports, no real pocket for a phone or anything. At least I had a power port.
Cuisine
United is notorious for many things, and their meals are one of them ... because they are so incredibly bad. And haven't changed in months. I had the choice of 5 entrees for my meal because I pre-reserved, and honestly, all of them sounded pretty awful. Also, strangely, 3 of the choices were vegetarian, I guess that is cheaper? The lineup was a burger (with "bistro sauce"), vegan chili, or falafel bowl, or, if you did not pre-order, the options were the same as seemingly every other United flight in the past 6 months: chicken with orzo or Impossible meatballs, the same options I had on my flight from Washington, DC two months ago (which,
was awful, really). Given that I had no hope for the burger, and don't eat chicken, and hated the Impossible meatballs last time (which is too bad, Impossible meat can be good!), I was down to two choices: vegan chili, or a falafel bowl. Now, I do sometimes appreciate chili, like, when I come in from skiing, and when loaded with cheese and sour cream, and usually with beef ... I don't really care for beans that much. This was going to be bean heavy, and with some kind of soy protein crumbles. It didn't really seem like what I was likely to want on my flight (and, to be honest, not what I wanted other people to be consuming either ... all those beans? Ahh!). That said, it did have a polenta cake, so I was a bit tempted. I went for the falafel bowl though, after reading many FlyerTalk reports that it was the best of the mediocre bunch.
Orders were taken (or confirmed if you had pre-ordered) quite soon once underway, along with drink orders. The meal time was pretty awkward, as a 2:45pm flight meant a meal at about 3:30pm in SF (or 5:30pm at our destination). I thought about asking for my meal to be delayed, but, I wasn't sure if they did that. I was in row 4, so at least I was slightly later in the lineup.
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| Sparkling Aha, Red Wine. |
I discovered the Sparkling Aha brand drinks on United, and really do quite like them. On this flight, I enjoyed the orange grapefruit flavor, and the "red wine". The wine was not awful. It wasn't complex or interesting, but it wasn't bad.
**** sparkling water, and I appreciated that they had 3 flavors available, and *** wine.
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| Tray. |
Meals were delivered row by row on a tray, with everything at once (bread, starter, main, dessert), along with an empty glass (which was never offered to be filled), salt and pepper, butter, and an extra hand wipe. Everything was piping hot. The dessert and roll shared a plate.
The meal may have not made sense exactly, as everyone gets the same bread and starter no matter their entree pick, but, I was shocked by how decent it all was.
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| Warm Wheat Roll. |
The rolls on United flights always surprise me. They are served warm, and seem, well, fresh? Most airlines have awful bread, even ones with good catering, and yet United, with generally poor catering, has decent bread. No choice given, and I think it is always the same, a hearty wheat roll. Nice chew to it, slight crust, soft inside, bits of texture from the grains. Considerably better than most airline bread. Served with a pat of butter, but I think it would go better with a little quality olive oil. I should remember to bring that next time ... ***+.
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| Mozzarella Salad. |
The starter, or side dish, finally changed in November on United flights, after months of being a fruit salad that at least had decent grapes and blueberries before. Sadly, it didn't change to being an actual salad, no fresh greens, but rather, mozzarella. The FA had to explain it to everyone. The mozzarella side likely goes well with the Impossible meatballs and red sauce, and the standard chicken orzo, but seems a bit odd to have with my main dish choice, the falafel bowl. Really not a pairing that makes any sense at all. I think it would be likewise a bit odd with the chili, although I do always want cheese with my chili, just not generally mozzarella.
Anyway, the mozzarella was ... ok? It was pretty average, certainly nothing like the quality burrata I've had on Delta (that
was actually really quite good!) or JetBlue (which is mixed success, but always
served as a giant bulb). But it wasn't trying to be burrata, it was just mozzarella. It came with sundried tomatoes on top, which paired well, but it screamed out for a drizzle of oil and balsamic. If you are flying with United in the next, oh, 6 months or so, chances are high you'll have this starter, and so protip, bring some oil and balsamic along ...
I still would have preferred a green salad, or vegetables of some kind, but this wasn't bad. ***.
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| Main: Falafel. |
“Hearty grain bowl with Mediterranean vegetables and falafel.”
Now, I can't say I was excited for this dish. Like I said, I wasn't really into any of the options, and came prepared with some supplementary food if necessary (and my portable oven of course). I'm not really into grains, nor falafel. But, I was curious about the veggies, and whatever sauce it may have, and like I said, people seemed to say this was decent. I had my own hot sauces (from
Oren's Hummus), my own garlic potato dip (from
Sajj Mediterranean), and my own pita (also from Oren's), along with extra veggies, all of which I thought would go well with the meal. And if it was truly awful, I had shepherd's pie that I could heat up in my oven. Like I said, I was (over) prepared!
This dish was an adventure, really. First, it looked, well, awful. Really, awful. But it wasn't. For me, it was a mixed success, with some components that I actually enjoyed (!) and the rest mostly mediocre, but just not things I tend to like anyway.
The base was mixed grains. Some had a nice chew to them, other sections were kinda mushy. But they were hearty, flavorful grains, with some bits of herbs and veggies mixed in. Not my thing, but, the portion was generous, and they were mostly decent. **+.
Then, the "Mediterranean vegetables". Ok, well, this is where things got interesting. And looked a bit scary. What *were* those vegetables? I could tell there was cauliflower, that was pretty mushy, a bit gray in color, and had a rather sour taste to it, in a way that sorta seemed like it had gone bad, but I think was actually just some odd marinade or something they used? Cauliflower, yeah, not good. *. There was some pieces that I first thought were cauliflower, but I then realized might be potato cubes? More mushy than other pieces, and cube shaped. I didn't explore the cauliflower further, after a few bites, all of which were not good. There was also pieces of bell pepper, that I didn't try, as I don't care for bell pepper. And that seemed to be it for Mediterranean vegetables. I certainly would have liked a more generous veggie component, but if the cauliflower had been palatable, it would have been fine. The sundried tomatoes from the starter were good mixed in too.
Next up, the mystery components. While the cauliflower looked (and tasted) a bit off, the rest of the dish really truly looked mysterious, and really truly looked bad. There was what seemed to be a pink-ish soft crumble, tiny bits of pink ... something. It was like a sauce that had curdled, or, something. I had no idea what to make of it. I tentatively took a bite, and it wasn't bad. A bit, uh, bouncy? Even better was the other crumbly substance, that one was white, and I thought it would be feta, but it didn't have the sharp taste of feta. But it had a nice bouncey bite, and I enjoyed it. There was also a tiny smear of something softer, which I think was supposed to be hummus. Or it might have just been super mushy grains, but I think it was a distinct component. There was literally less than a spoonful though. So, although these elements were not identifiable, um, I did like them, and wished for more of both the bouncy ones. ***.
And finally, the falafel. Now, as I don't really care for chickpeas, I never really like falafel all that much. But the falafel in particular is what people had said was surprisingly good. And ... they were right. I expected mush, chickpea flavored mush, but this was actually good. The outside was lightly crisp, the inside soft but not mushy, with clear texture from the bits. Sure, it wasn't freshly fried falafel, but it was far better than I imagined it could be. Huh. ***+.
Overall, this dish was so much better than I expected. If you actually like Mediterranean food, and grains, I suspect this would be a real winner. The portion was good, the elements all went well together. Even though I do like the United wheat rolls, I did use a little of my own pita with it because it went so well with it, and I did use my own hot sauces as it didn't have anything like that, but, if you aren't a ridiculously over-prepared person, I think this would eat just fine as served. Flyertalk folks were right on this one, and I'm glad I listened to their advice, and was willing to eat even the scary, unidentifiable elements.
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| Pie in the Sky: Chocolate Chip. |
"Is there anything better than a warm chocolate chip cookie? Turns out, there is. Our incredible pastry chefs have whipped up the ultimate twist on an old classic, tucking decadent chocolate ganache inside a brown sugar chocolate chip cookie crust."
The dessert was the infamous "Pie in the Sky", which I've never had on a United flight before, but I know the product well - they are made by Eli's Cheesecake, and I used to order them for my work group all the time. I dubbed them "cookie pies" back then, and
really did enjoy all the varieties I tried. I was eager to see what variety we had, and how they fared on board.
Our pie of the day was chocolate chip, not a flavor I've had before, as Eli's doesn't have these on their normal foodservice menu (although you can buy them direct.. I'd only had apple, cherry, and pumpkin previously, all of which used a regular sugar cookie crust, this one had a chocolate chip crust, and chocolate filling. The pie was served warm.
I've had a lot of these Eli's pies in other flavors before, and this was by far my least favorite. It was much more like just a cookie, rather than a pie. Basically, the crust was studded with tiny chocolate chips, making it like a chocolate chip cookie, but with less chocolate, and a very hard style rather than soft and gooey. Eh. It was filled with chocolate, so I did get my hit of chocolate, but again, it was basically just like a chocolate chip cookie. ***.
As always, I was prepared with my own whipped cream, which definitely added to the experience. My FA was so amused by me, that she offered me an additional pie. I did not say no. She later brought me a Christie Cookie Company cookie from her own meal, because she saw I had a sweet tooth, and she said she'd had so many she was sick of them. It was so thoughtful, and so, sweet (literally). I know United generally isn't known for the service, but, this crew was fantastic.
My return trip was on the same style of aircraft, although this particular one seemed even more beat up, but I think was a bit newer as it had tiny in-seat entertainment screens (although mine didn't work). Boarding was started right on time, although we had far too many big bags, and drama ensued as so many needed to be gate checked. No PDB was offered, and no little water bottles were at our seats. I was parched! We pushed back from the gate relatively on time, but, then sat to the side, and then had a looong taxi and wait, I think due to rain delays. It was nearly 30 mins from pushback before we actually took off.
Once underway, it took nearly 45 minutes before they came to take our beverage orders. Even then, drinks weren't delivered until our meal trays were, so, more than an hour into the flight before I was able to get a sip of water, which after the lack of PDB made me fairly grumpy. The flight attendants overall weren't particularly friendly nor proactive, and everything just felt delayed.
My menu options for the return trip were identical to the ones I had going to Houston. Literally, the exact same. Same entrees, same salad. United ... not so good at the variety! I pre-ordered again, given that the only onboard options were the same Impossible meatballs that were sadly not good, and a chicken dish. For those who didn't pre-order, they ran out of the Impossible meatballs after row 2, which was surprising to me, given that all of row 1 just opted for snack boxes instead (from economy). For everyone else, once they had chicken only, they did offer to get them the burger, salad shaker, or tapas box from economy.
I was actually tempted to get the falafel again, as the falafel itself really was good, but, I wanted to mix it up. Plus, as always, I had backup, and enhancements, to go with my meal.
As always, the meal came all at once, with the same exact mozzarella starter I had a week prior (no choice), the same wheat roll (that is always actually kinda good), and the same flavor of pie-in-the-sky. Our drinks were finally delivered along with our meals.
I wish I could say this meal was as successful as the falafel, but, it wasn't.
The roll was served cold, even though alongside the warm pie. Normally these are served warm ...
I heated mine in my oven, as I had it ready to go, and that worked well. I do actually really like these rolls! ***+.
The mozzarella was just as lackluster this time as the last - not very soft, not very flavorful, and the dish really just felt like it needed seasoning and oil to drizzle over. Meh. **.
I was again amused by how many people seemed to not understand what this was ... I think the hard texture of the mozzarella throws people off.
I had to laugh at the portion when my entree was set in front of me ... a hearty bowl of chili this was not! I'd consider this a polenta cake, with a little chili as garnish, really. That said, I didn't mind, but if you wanted a substantial meal, definitely do not go for this option.
I was hesitant to order this dish because I don't really like chipotle, and although I like Impossible meat, this had "soy crumble" instead (the meatballs use Impossible meat), and I definitely was not excited for that. I was right to be skeptical. The chili had a few beans, and a little tomato, onion, and bell pepper, but was mostly the soy crumble. It tasted like fake meat, the kind that gives fake meat a bad reputation, through and through. And, it was lightly spiced, so there was some chipotle to it. Meh. I did not like the chili, at all. I had my own cheese, and red pepper flakes, with me to jazz it up, but I couldn't escape the fake meat taste, and quickly gave up on it, and set about heating up my own shrimp and green beans to have with the polenta.
The polenta cake was fine - it was cheesy, creamy, good texture. Entirely unseasoned, but, I had my own seasoning to add. I wouldn't mind eating this again. ***+.
In the end, the polenta cake, with my own flavorful green beans (leftover from Truth Barbecue, so good!), and my own shrimp, and my own sauce, I enjoyed my meal, but, uh, as served, definitely not.
The cookie-pie was the exact same I had the week before, the chocolate chip version, basically just a hard chocolate chip cookie filled with a little more chocolate. Not nearly as good as the other flavors Eli's makes, and I was sad that I didn't get a chance to try one of the cheesecakes, as I know United serves them on some routes. ***.
