Tuesday, June 23, 2026

United Polaris Lounge, EWR

The week before I took a flight from Newark to San Francisco, United changed the branding of the flight to ... Polaris.  No longer just considered a "premium transcon", this was full fledged Polaris now.  Which yes, meant Polaris lounge access.  I was of course thrilled by the opportunity to check out the Newark Polaris lounge for the first time.

My visit was from about 11am until 12:30pm on a Saturday.  It was not busy at all.  

The space was tranquil, and seemed nice enough, however I found myself actually liking the food, and the natural light, more in the much smaller UA Club near Gate C74.

Setting

The lounge is large, and was not crowded at all when I visited.  It had shower suites that I didn't check out, and large, nice individual bathrooms.
So Empty.
There were many styles of seating, and sooo much of it was vacant.
So much space!
The lounge really was expansive, with many different sections.  It felt very open, but had considerably less natural light than the smaller UA Club at C74.
Dining Area.
There was a large dining area for those who choose to eat from the buffet.
Soft Seating.
And soft seating large individual armchairs.  Most seats had power outlets including USB.
Dining Room.
A signature feature of Polaris lounges, the main dining room.  It was also not busy at all.
Dining Room Menu.
The dining room menu sounded great, for both breakfast and lunch. I wished I was hungry for a real meal, as there were not one, but two dishes featuring asparagus, which I was really craving at the time, and all three desserts sounded great to me.  But alas, it wasn't a meal time for me, so I didn't partake in any of it.

Breakfast

I caught the tail end of breakfast when I arrived.  I saw basic breakfast scrambled eggs and sausage, but narrowed in fast on the sweet carb offering, gleeful to have the chance to try it before the lunch swapover.
Maple Baked French Toast Casserole.
I was excited to snag the maple baked french toast casserole, but it wasn't actually very good.  Extremely aggressively spiced, and very dry.  Fruit was mediocre, syrup was unlikely to be real maple syrup.  2/5.

Lunch

The lunch swapover took a while, with different elements brought out in strange order (e.g. the toppings for the crostini bar were there for a really long time before the actual bread to use as a base).  The lineup seemed decent enough, but I didn't actually really like anything I tried.
Salad Bar.
The salad bar had mixed greens or arugula for a base.  The mixed greens were brown at all the stems and didn't seem very fresh.  There were two pre-made, pre-dressed, additional salads.  I plucked some toppings out of them as the rest of the salad bar was so meager. 
Salad Toppings.
The salad toppings were a bit of an odd assortment.  Other than raw red onion, no fresh veggies.  Instead, there was marinated beets, roasted tomatoes, roasted edamame, and mushy mushy mushy asparagus (I had hope! I was craving asparagus! But wow, so mushy).  The pickled radishes were fine.  
Salad Toppings: seeds/cheese/dressing.
The remaining salad toppings were pretty uninspiring to me: some seeds, cheese, and dressing.
Shrimp Cocktail / Gazpacho.
Poached shrimp with cocktail sauce (and random marinated artichokes?), and shots of gazpacho came next.  If I was hungry, I would have tried the shrimp, but, I wasn't, and had been nibbling on other things, so random shrimp at questionable temperature didn't really seem worth trying.
Cheese / Charcuterie.
Interestingly there were only two types of cheese offered (compared to more extensive lineup in the UA Club), and no grapes, in the cheese & charcuterie section.  And no crackers?
Crostini Toppings.
An interesting offering is a build-your-own crostini bar, with several different kinds of spreads.  I didn't try the fig jam nor green olive tapenade, but I wanted to try the brie + chive spread ... and couldn't tell which that was, and which was lemon herb goat cheese spread as items are not individually labelled.  So I took a tiny bit of both, and sadly picked wrong to start, blegh, goat cheese!  The brie spread was fine though, not memorable.
Shrimp & Chicken.
The two main dishes were chicken or shrimp, neither of which I tried.
Carrots & Green Beans.
For a hot veggie, they had a dish that was mostly carrots, with a few token green beans.
Couscous & Rigatoni.
There was a base cous ous for a grain, and pasta dish of rigatoni with mushrooms, peas, and a creamy tomato sauce that I tried, but truly did not like (mushy, not very complex flavor).
Chocolate Chip Cookies.
The "famous" chocolate chip cookies made an appearance in the buffet, presented in a bit more of a classy style than the UA Clubs where they are just laid out on a platter.  They were the thin crispy style everyone raves about.
I see why people like these cookies. They aren't really my style (I'm not a big cookie person anyway), but they were pleasantly crispy, had a nice buttery richness, and did seem a bit unique. The chocolate chips were regular size, and it wasn't loaded with them, but they were fine. I'm glad I tried this, and if I really wanted a sweet treat, I could imagine getting another.  3/5.
UA Club Cookie (Top) / Polaris Lounge Cookie (Bottom).
Interestingly, the ones here in the Polaris lounge were nearly twice the size (diameter) than the ones from the UA Club down the hall.   I didn't notice any real difference in taste despite the very different look.
Lemon Vanilla Budino.
I love all puddings (enough that my blog has a label for them on it after all!), so even though I'm not into lemon desserts, I still tried this.

It was way too lemon curd for me. Tangy in not a way I enjoy. Thick and gloopy. Just, not for me. And far too little whipped cream on top! No textural element like crumble or nuts. 1/5.
Berry Crumble Bar / Seasonal Berries / Golden Oat Streusel.
The dessert bar was slightly more inviting, but was also not enjoyable. It was extraordinarily dry. So dry. The base, the topping, all of it. Dry, dry, dry. 1/5.

Snacks

I'm a sucker for all snack mixes and candies, so I was happy to see the lounge did feature a few.
Snacks!
The Polaris lounge had far more snacks than the UA Clubs, with 5 offerings: yogurt covered cranberries, trail mix, wasabi peas, pineapple, and gummy bears.  I tried the yogurt cranberries, but wasn't really into them.  The rest were standard.

Below these were self serve soft drinks, basic Coke/Sprite/Ginger Ale.  No sparkling water.
Godiva Chocolates.
"GODIVA continues to reimagine chocolate with our NEW Gold Collection: the beating heart of our praline savoir-faire. Each piece in this iconic collection embodies Belgian craftsmanship. Enjoy delicate ganache, nutty pralines and smooth caramels.."

A relatively new (I think?) collaboration between Godiva and United meant there were self serve fancy chocolates, from the new Gold Collection, with little tongs to serve them that made it nearly impossible to pick them up without dropping.  I of course tried both and appreciated the relatively premium offering.
Read More...

Monday, June 22, 2026

Wayback Burger, NYC

I only eat a few burgers per year at this phase of my life.  I grew up with ground beef as really the only animal protein served in our household regularly.  My dad simply didn't eat any others, and he had no tolerance for the smell of seafood, so, for dinner, we had basically vegetarian food and ground beef in many forms - yes, lots of casseroles.  Lunchtime deli meats like bologna, summer cookout hotdogs, and occasional pepperoni on pizza basically rounded out my meat exposure until I went to college.  Fast forward to when I first moved to San Francisco post-grad school, and I ran a dining club where every Tuesday night we celebrated "B-night", which was usually going to get burgers (sometimes, burritos, it was SF after all).  I ate a lot of burgers in those years.  I think I OD'ed on them, and really just stopped ever seeking out burgers for quite a few years.  I've recovered from that era, but I still don't eat them very regularly.
"Wayback symbolizes the inner “rebel,” who might not eat their veggies, but holds the door for grandma EVERY TIME. Slightly irreverent towards those who don’t understand, but always reminded. Wayback is honest and straightforward, reflecting our guests: hardworking people who want simple, uncomplicated things. Coming here is a treat. It’s a place for everyone to feel comfortable, and no one is excluded. It feels revived – young and fresh with a nod to how things were “back in the day” but with a twist."
Anyway.  This is a review about a burger chain, Wayback Burger.  I was unfamiliar with the brand until I moved to New York, but I do like their charming brand mentality.  They have about 150 locations in the US, so I'm a bit surprised I had never encountered one before.

I didn't seek them out for a burger, given the above, although that is clearly their main product.  They also have chicken, garden burgers and Impossible burgers, hot dogs, salads, and a decent line up of fried sides (not just fries, but cheese curds, fried pickles, tots, and onion rings).  I wasn't there for any of that though, I was there for dessert of course.  And a freebie.  Ah yes, now this is more on brand!
Interior.
The interior isn't particularly nice, with an ordering counter (or kiosks on the side), Coke soda machine, and a few quasi-clean tables to sit at.
Interior.
The only interesting piece of decor is the subway tile wall, with a slightly actually welcoming "Welcome to Wayback" printed above.

Hand Dipped Milkshakes.

Shakes are available in one size only.  In addition to the standard vanilla, chocolate, and strawberry options, they also do more premium selections like brownie, banana cream pie, or Oreo cookie, with actual brownies, fresh bananas and Nilla wafers, etc mixed in.  They use Blue Bunny ice cream, so at least real ice cream and not shake mix, but, Blue Bunny is relatively average/not premium ice cream to begin with (as I've reviewed before).
Vanilla Shake. $6.99.
"These hand-dipped delights, crafted to order with Blue Bunny ice cream and milk, are the perfect complement to any meal you choose."

I visited on National Vanilla Milkshake day, where they were giving out free shakes.  Vanilla only.  So, that is what I got.

This really was a decent milkshake.  It was not fast food style, where it comes out of a soft serve-eque machine.  This was real scooped ice cream and milk, blended.  It was nicely thick, a bit watery around the sides, and had reasonable flavor.  A bit boring overall, but, exactly what you'd expect from a basic vanilla shake.  Far better than any fast food one, not on par with a real ice cream shop just because Blue Bunny isn't that great of ice cream to begin with.

3/5, acceptable, but not something I'd go running back for.
Read More...

Thursday, June 18, 2026

MacarOn Café, NYC

Macarons are high up there on the list of baked goods / desserts that I could care less about.  I don't actively dislike them, but I'd never, ever pick one over most other things.  But when people bring special things to the office, and have leftovers, I'm always incapable of not trying.  Even if they are macarons.  
"MacarOn Café was established to pay homage to the delicate French confectionery, the macaron. Our shops have been recognized as the connoisseurs of this delicious French pastry because of the wonderful variety of flavors from our master chef, Cecile Cannone."

 In this case, our macarons came from MacarOn Café, which I had never heard of before then, which is not a surprise as I never seek out these item.  No, I don't know why they capitalize the O.  They have two locations in Manhattan, one inside Grand Central, and one in midtown.  They get really great reviews in general, which also surprised me, given that Ladurée is nearby too.

Signature Box.
"From time-tested flavors, like Pistachio and Vanilla, to the seasonal and eclectic, such as Pumpkin Cinnamon and Cherry Blossom, Cecile Cannone and our pastry chefs are dedicated to pleasing your taste buds with our sinfully delicious gluten-free Macarons."

The macrons all come in attractive signature boxes with French motifs on them.  The macrons are all gluten-free and kosher as well.  All are $3.49 each or available in larger boxes for slight discount.
Macrons.
The shop seems to carry about 30 varieties at any given time.  We had an assortment, but none were labelled, so I sorta just grabbed two that looked quasi-interesting.  I later looked up a flavor guide and saw I had missed out on the pandan coconut, tropical guava, mango passionfruit, and other more fun flavors, but, alas.

I tried two, and was instantly impressed.  Some of the best macarons I've ever had, no question.
Lavender Honey.
"Floral infused buttercream which takes you for a trip in South of France Provence."

For some reason the color in this photo looks awful.  This was actually a lovely shade of light purple, and I hoped it would be ube (a girl can hope right?).  Alas, it was very clearly floral.  As my co-worker immediately identified, lavender.

Once my brain adapted to florals rather than ube though, I really enjoyed it.  Sweet but not cloying, floral flavor that wasn't too over the top, and lovely sweetness from the honey.  It all just worked really, really well.  And the macaron itself?  Flawless really.  I don't get excited about macarons, but, this shell had great chewiness, the buttercream was fluffy, the ratio was perfect.  

One of the best macarons I've ever had.  4.5/5 maybe?
Pistachio.
"Homemade pistachio buttercream. Rolled in pistachios crumbs. Nutty taste, less sweet, very subtle. Our best seller at MacarOn Café."

I knew this would be pistachio given the visible bits of nut on the outside, and I picked it as a clear safe option that would leave no guesswork. And I was kinda on a pistachio kick that month (and yes, they make a Dubai version too with chocolate shells).

This was very clearly pistachio in taste too.  Really no surprises here.  It tasted like pistachio.  Perhaps a bit fake, but relatively straightforward nuttiness.  I liked the extra texture from the nuts.  Great execution on the shell and filling ratio again.  Execution wise this was a 4/5, but I didn't love it, so only 3.5/5 for me.
Read More...

Monday, June 15, 2026

Parm, Barclays Center

Carbone.  Iconic upscale Italian New York Italian restaurant (with outposts in other major cities now too).  The place to be seen ... as if you can get a reservation.  And, well, actually known for having great food (although they *did* lose their Michelin star). 
"Since the original location of Parm opened in New York City’s Little Italy in 2011, the restaurant’s takes on Italian-American soul food have reached iconic status. From the prized Chicken Parm to the homemade meatballs to the Rigatoni Carbone, the menu is inspired by the cooking Michelin-Starred chefs Mario Carbone and Rich Torrisi ate growing up. The goal is to make the best versions of these recognizable dishes while remaining faithful to their history—and to serve them in a fun, familial environment."
But this isn't about Carbone.  It is about Parm.  wIf you aren't from the New York City area, you probably haven't heard of Parm. It is a small chain of casual sister restaurants to Carbone. Yes, they have a similar version of the famous spicy rigatoni vodka, where you can get it for $18 rather than $37.  But besides perhaps that shared sauce recipe, the establishments are quite different. No ridiculous ordeal to get a reservation. No celebs frequenting the place.  No hand made pasta.  Fast casual.  You can get it delivered.  The business does get its own accolades though, earning a place on the 101 Best Places to Eat in North America list by Newsweek.

The menu focuses around mostly sandwiches/heroes, parmesan platters (chicken, eggplant, meatball), and basic pastas.  Cannoli, brownies, ice cream sundaes.  A very approachable, quasi generic, American Italian menu.  

I've been tempted to order that famous rigatoni Carbone on Doordash a few times, but red sauce pasta just isn't something I prioritize most of the time.  I grew up eating a lot of it, and I've kinda moved on.  And then I attended an event at Barclay's Stadium, where Parm has a stand.  I studied the venue map in advance, so I knew exactly where to head immediately.  This was my top choice of food to check out!
Barclays Stand.
For our event, the Parm stand had only two items: chicken parm sandwich, and spicy rotini.  Given that the spicy rotini is what I had my eyes on anyway, this was fine with me.  The rotini is sold at all their locations as a side dish, and uses the same sauce as the rigatoni Carbone.
Spicy Rotini.
"Rotini pasta tossed in our spicy vodka sauce."

I was so excited to try this, even if from a food stand at a stadium and obviously not prepared fresh.

The sauce was certainly the interesting part.  It truly did have some heat to it.  I was impressed that it was legit spicy (not overwhelmingly so, but, certainly not just regular mild tomato vodka sauce). The sauce was creamy and well seasoned, and really was good.  That said, it didn't necessarily taste fresh and vibrant, and could have been just a good jarred spicy vodka sauce.

The pasta was fine, but not great.  Not fresh pasta obviously.  Rotini is a great shape for 1) holding sauce well and 2) just being kinda fun to eat.  It was on par with generic restaurant anywhere pasta, no more, no less.  Not too mushy, not overly al dente, fine, but not special.

So put it together and this was an enjoyable side.  I think it would indeed go well with their parm sandwiches.  It didn't really feel like main dish action though (even if portion was bigger) without some kind of mix-in or even fresh parmesan on top.  For the setting, as a side dish, yes, maybe low 4/5, but more objectively probably really just a high 3/5.

At the regular Parm outposts, this is $8 for the side dish, not sure of Barclay's pricing.
Read More...

Wednesday, June 10, 2026

Kolkata Chai Co, NYC

I had never heard of Kolkata Chai Co before today.  I don't dislike chai, but it certainly isn't a drink I seek out in any way.  The business does have a few baked goods though, that actually are unique, but still, it had never entered my orbit.  Until today.  When a group at work had an event catered by them, with big jugs of chai and ... the aforementioned baked goods.  And of course they had leftovers. 

The baked goods lineup is tiny.  They have exactly 2 items.  The savory lineup is equally small, again, just two items, a kati roll or samosa.  The place really is a chai shop.  They have two locations in NYC.
Donut. $5.
"A soft and sweet cake donut with a traditional gulab jamun nestled in the middle, offering a delightful blend of flavors and textures."

The first item we had was the single kind of donut they carry.  The menu even just calls it "donut".  There were only a few left, and I had eyes for the bun instead, but I was intrigued by it, as it looked like a really dense moist cake that just happened to be in a ring shape, with lots of frosting/glaze, and then ... yes, in the center, a gulab jamun ball nestled on top.  After all, it kinda is just a donut hole I guess ...

I didn't get to try this as they went quickly and I was polite at taking just one item, but I did get some of the leftover frosting bits that remained behind after folks cut some of them up, and it was really quite good.  Super flavorful.  I tasted cardamom, pistachio, rosewater, all of it.  And that was just the glaze!  In retrospect, I do wish I'd been able to try this item for real.
Cardamom Bun. $5.
"A fragrant cardamom-infused sweet dough, baked to perfection with a tender, buttery texture."

But I went right for the cardamom bun.  It looked at first glance like any other cardamom bun, like a Swedish style one for example, except that it was clearly caramelized and way flakier, more of a laminated rather than simple yeasted dough.

It was very good.  The cardamom level in particular was impressive, it was strong but not over the top.  I suspect it would indeed pair exceptionally well with a cup of chai.  The construction was good, evenly rolled, tight roll.  Relatively moist inside, caramelized and crispy outside.  It wasn't too sweet, even with all the sugar on the exterior as the base dough wasn't very sweet.  I suspect it would go fantastically with a cup of chai.

I'm surprised this doesn't get more talked about, as it really was a top notch bun. I'd gladly have another.  4/5.
Read More...

Tuesday, June 09, 2026

United Airlines, EWR - SFO, Business Class (now Polaris)

Update Review, May 2026 Flight

Flight Details:
Departure: 1:30pm (scheduled). 1:20pm pushback, 1:37pm takeoff.
Arrival: 4:41pm (scheduled) 4:08pm landing, 4:23pm gate arrival.
Aircraft: 787-9
Seat: 3L

I was quite impressed with timeliness of this flight.  Pushback early, relatively short taxi.  Crew were asked to stay seated for a while due to possible bumps, but they really were minor. 

Service / Amenities

This was a standard Dreamliner Polaris cabin (and yes, it is actually branded Polaris now for premium transcons).  Basic amenity kit waiting at the seat.   I had seat 3L, which is my favorite row, one of the private odd numbered seats away from aisle,  but "wrong" side of the cabin, as the side table is on the left, and I'm right handed, but otherwise, a decent enough seat (although I never find them as comfortable as I'd like for daytime flights).  It was quite cold on board, despite several of us asking for it to be warmer.  I wrapped up in the decent provided blanket (Saks branded) but was still uncomfortably cold the entire time.  

As seems par for the course with United flights these days, the wifi was not very usable.  It worked for the first 5 or so minutes, and then never again.  Not slow, not spotty, but, just totally not functional.  And yes, I paid $8 for that 5 minutes of service.

My head purser was great - friendly, proactive, helpful.  

Pre-orders were verified and drink orders taken once underway, but it took quite a while for service to actually start.  It began with a hot towel at 2:45pm, 1 hour 15 mins into the flight.  It was a very pleasant not too hot, not lukewarm.  Drinks and nuts slowly started making their way out after 3pm, a full 1.5 hours into the flight.  I was very thirsty at this point!  I was in row 3, and didn't get my beverage (and nuts) until 3:08pm.  Meals took even longer - I do appreciate getting drinks/nuts before the meal, and they often skip this service flow and do it all at once, but, we were approaching 2 hours in, and still no one had any food.    I finally got served my meal after 3:30pm.  I don't know why it took so long.

Our trays were cleared relatively quickly after the meal, but no dessert was offered.  Everyone was finished.  We sat there with our trays out.  Waiting.  At 4:30pm, finally, "Would you like to join us for dessert?".  I'm not sure why everything was so drawn out, particularly as they are supposed to serve a second meal ...

Drinks

PDB of bottle of water only was offered.  I ask/begged for a sparkling Aha and a full can was provided.  Later on when beverages were served for the meal, everyone was provided full cans, which is always appreciated.
Nuts.
The ramekin of nuts seemed far smaller than usual.  I had exactly 4 cashes and 6 almonds.  Lightly warm.  
Wine.
The wine list was slightly different from my flight two weeks prior (new month?), but had the basic lineup of sparkling, rose, white, and two red.

Since I found the pinot pretty average on my previous flight, I went for the (new to me) cabernet, a varietal I like more usually anyway.
Ink Grade Cabernet Sauvignon, 2020.
I was pretty let down by the wine.  It gets good reviews, and is a $55 bottle, but it was really sharp and acidic, fair amount of tannin.  Now, I can't be sure I got what was listed on the menu (the FA who served it just said, "red wine"), but yeah.  Not a wine I'd get again.  If I cared more, I would have asked to switch to something else, but as this was a daytime flight, I didn't mind not actually drinking much of it.  2/5.

I later switched the pinot, as it was a 6 hour flight after all, and liked it a bit more, but still nothing I was excited about.  3/5.

"Main Meal"

The main meal was served around 3:30pm in the timezone of our departure, or 12:30pm where we were headed, so, yeah, I'll just go with "main meal" as I'm not sure what it was really.  I was surprised to hear that nearly everyone around me got special meals.  Hindu across the aisle, Asian vegetarian in front of him, Asian vegetarian behind him, several others a few rows back.  Most likely these are frequent fliers, bored with the regular lineup.  I was excited to get to see what their meals looked like and hoped I'd be able to get a peek.  I followed their lead on my return trip and ordered a special meal myself (review coming soon!) and I highly recommend this to anyone.
Menu.
Since this is a premium transcon and now full Polaris branding, the menu consists of a starter and a salad, choice of 4 entrees (chicken, beef, fish, vegetarian), and choice of 3 desserts (the same lemon tart I had a few weeks prior in the other direction, SFO-EWR, cheese plate, and the signature sundaes).  I wasn't particularly excited by anything on the menu, as every dish had elements I was not fond of, but I did pre-order the fish, given how actually tasty the halibut was on my previous flight (this was sea bass, which I also like).  I was tempted though by the eggplant lasagna which ... actually contains no pasta.  
Meal.
The meal is served all at once, even with the new Polaris branding.  Single tray for everything (other than dessert).  A bread basket did come a bit later with a choice of 3 kinds of bread (another service element that is often skipped on these flights).

This was the worst United meal I've had in a long time.
Pumpernickel Roll.
For bread, there were three choices: dinner roll, pumpernickel roll, or focaccia.  I went for the pumpernickel, which the FA told me was her favorite.

It was dry, stale, flavorless.  Not good.  Pat of generic butter on the side. 1/5.  Sad, because sometimes United has some decent breads. 
Herb Ricotta Cheese.
"Herb ricotta cheese with baby beets, toasted pistachios and pineapple citrus vinaigrette."

The starter was a cheese dish (which seems to be their current thing, it rotates between whipped feta, herbed ricotta, burrata). 

I also had a ricotta version on my flight two weeks prior, although it was served with totally different toppings.  The ricotta was fine, but I didn't like the beet (which, I rarely do anyway), and I appreciated the crunch from pistachios but would have preferred anther nut.  If the bread had been tasty, I would have liked to stuff it with this, but without that, it mostly just was a big blob of cheese spread that I couldn't quite figure out what to do with (I added a bit to my salad too, but that already had another cheese in it).  2.5/5.
Baby Red Oak Leaf Arugula Salad.
"Baby red oak leaf arugula salad with shaved parmesan, artichokes and roasted red tomatoes."

The salad was basically the same as a few weeks prior.  It again featured artichokes that I don't care for, again lacked arugula despite the description, but it switched in shaved parmesan for the mozzarella balls I had my previous flight (this was better).   The greens seemed fresh enough.  The roasted red tomatoes were flavorful, and they went well with the ricotta appetizer too.  But still, not a compelling salad, and really quite tiny.  I wanted more greens, and just better toppings.  Low low 3/5.
Pan Seared Chilean Sea Bass.
"Pan seared Chilean sea bass with pearl cous cous risotto, sauteed garlic green beans and artichoke tomato salsa."

For my main I had the Chilean sea bass.  I could smell it approaching as others were served it.  Not in a good way, despite how hungry I was.  It smelt SOOO fishy.  But still, I've had some good fish on United flights, I tried to have hope.

Alas.  This was not good at all.  The portion was large, and it was reasonably flaky, but the flavor was just so so fishy.  Very off putting.  It also lacked the artichoke tomato salad from the description, but I didn't mind that, given my artichoke aversion.  So, the fish, the main attraction, and the thing I thought I might possibly like ... 1/5.

The green beans I also was interested in.  I love green beans.  But these were hospital cafeteria style, soft, mushy, not very vibrant, some shriveled up.  2/5.

The cous cous risotto is the element I planned to not even touch, but, since I was striking out on everything else, I gave the very unappealing blob a try.  And ... it actually was the best thing on the plate.  It was fairly creamy, nicely mounted with cheese.  The cous cous was mushier than I'd like, but, it wasn't awful.  2.5/5.
Sundae.
I was freezing, but, 1) I dislike lemon desserts and the other sweet option was a lemon dessert, 2) the lemon dessert was literally the same as my flight two weeks prior, 3) cheese is not a dessert, so ... yes, ice cream sundae it was.  On my flight two weeks prior they said they had no toppings (even though, um, I saw them all in the galley later), and they served me liquid ice cream.  They did better this time, but still, not great.

Available toppings were caramel sauce or hot fudge, nuts, chocolate chips, whipped cream, and cherries.  I asked a clarifying question if it was hot fudge or chocolate sauce, and was assured it was hot fudge, but I still asked for it on the side, as 1) I loathe chocolate sauce, and usually it is chocolate sauce, and 2) they often apply waaaaaay too much.  The FA seemed ok with this request.  I also asked for nuts, chocolate chips, and whipped cream.

It came ... without the nuts, but I politely pointed this out, and she brought it back with the nuts.

The ice cream was actually a reasonable temperature - so often it comes hard as a rock and you have to sit there waiting, waiting, waiting, for it to get soft enough to possibly eat.  Or, per my last flight, sometimes it comes as frothy liquid rather than anything frozen.  But this was actually perfect temperature.  The ice cream though isn't particularly high quality.  I'm not sure what brand it is, but, I don't actually like the base flavor all that much.  So good execution on our service staff part, but 2/5 for ice cream quality.

The whipped cream was fine, although wow, so much was applied (and I love whipped cream ... um, I go through a large size can every week ....).  The nuts were slivered almonds, added great crunch, and were nicely roasted.  The mini chocolate chips were nice dark chocolate.  I liked all the toppings well enough, particularly once I added my own fresh strawberries and raspberries.  3.5/5 toppings.
"Hot Fudge".
As for the "hot fudge".  It *was* warm-ish, but hot fudge it was not.  It was chocolate sauce.  Just, warm.  I'm so, so glad I asked for it on the side.  I disliked it instantly.

Arrival Meal

This route is supposed to have a second meal service, which seems to happen <50% of the time given my experiences the past few years.  You can now even pre-order your meal choice, but that turns out to be meaningless.  My flight 2 weeks prior completely omitted the service, with no mention whatsoever of it.  This time, it was actually offered.  With just over an hour left, the purser came through asking people, "Did you want to eat again?" or "You pre-ordered the salad, did you still want that?".  It had barely been an hour since our desserts were cleared.  
Menu.
The menu had just three options: cheese plate (not a meal, but a reasonable thing to offer at this point), salad (yay! But, no, full of things I hate including ones I'm allergic to), or ... chicken stromboli.  Given that I wasn't hungry AT ALL, you'd think I would skip this but ... I was curious!  
Arrival Meal Tray.
And thus, chicken stromboli it was, for the girl who doesn't like chicken.  I did ask to have the fruit left off the tray, as I knew it would have melon in it and I'm allergic.  
Roll.
My tray however did have a bread roll.  I was given no choice with this meal, and would have asked for none actually, but, it was a generic dinner roll it was with a slight cornmeal crust. Not one of the options in the first meal service. I liked the cornmeal grit, but the roll was very dry, and stale tasting.  It almost tasted gluten-free.  I did not like this.  1/5.
Chicken Stromboli.
"Chicken stromboli with smooth pomodoro sauce."

This ... was an adventure.  The glass plate was crazy hot, like, it nearly burnt me when I touched it for the briefest second.  And parts of the exterior were relatively warm.  But the center?  Dead cold.  Not lukewarm, actually still chilled.  So execution wise, the oven did not work so well here.  

Heating issues aside, how was it?  Uh ... the wrapper was ... ok, but not great.  It had too much flour on the bottom.  About what you'd expect from a cheap grocery store frozen appetizer.
Stromboli: Inside.
Inside was some few small bits of chicken, seemingly white meat, but not much of it (which I didn't mind of course as I planned to eat around it).  I did expect there to be a cheese component, but there didn't seem to be.  It had a small amount of what seemed like maybe buffalo sauce?  That had some promise, but it made no sense to have that sauce inside, and the little ramekin of generic tomato pomodoro sauce on the side, as the flavors didn't match.  There also just wasn't much sauce inside at all.

So ... a tiny bit of chicken, barely any sauce, no cheese?  Eh.  And yes, cold.  Can't say I recommend this one.  1/5.

Previous Review, September 2023

Flight Details 

Flight: United Airlines Flight 2046
Aircraft: Boeing 777-200
Departure: 3:30pm (scheduled) 7:48pm (actual)
Arrival: San Francisco SFO 6:34pm (scheduled) ~11pm (actual)
Seat: 11A

This is not a flight that went smoothly.  It is a flight that got caught up in a ground stop due to dramatic storms, with new departure delays issued every 30 minutes, for several hours.  It is a flight that let people voluntarily deplane to go wander around, and then called folks back after not too long.  It is a flight that optimistically pushed back, only to have the ground stop extended for hours.  Yes, I boarded this flight around 2:40pm, pushed back from the gate more than 2.5 hours later at 5:20pm, and didn't take off for another 2.5 hours.  My transcon flight duration rivaled that of a flight to SYD instead.  

United however is not to blame in any way.  This truly was weather related, and every airport in the northeast had full ground stops in effect, for both inbound and outbound aircraft.  The airline kept us reasonably updated, and did their best to get us out before the crew timed out, so, although a bit of a nightmare, and a lot of stress, I don't have negative things to say about United through it all.

Service 

Our crew handled all of the drama remarkably well.  Our pilot updated us as often as possible, and was as transparent as he could be.  He even used phrases like "to prepare your mindset, here is what we are looking at", as he explained how things needed to progress for us to make actual forward motion.  

I learned all about how ground crews weren't allowed outside when there was active lightening in the area, and every time there was a new strike, a 10 minute counter had to reset.  I learned that even once the weather cleared around us, the storm had built up a lot of badness that hung over us to the west, and so even though it was safe for the ground crew to be out and about, and ATC was not opening up any "departure lanes".  I learned a ton about the pecking order that comes once a window does open for takeoff, and why pushing back from the gate mattered so much (besides the cynical part of "gaming" the stats, the crew getting paid, etc).  I learned about how long it takes to spin up the engines, and why sitting parked with them off was a reasonable thing to be doing.  I learned my patience for rowdy toddlers throwing hard dinosaur toys around and hitting me in the head with them repeatedly wears thin after a few hours (er, minutes really), and really laud the crew for their patience as they attempted to deliver meal while tripping over said toddler and his plethora of toys all over the aisles. 

The crew was definitely following some standard protocols as we hit certain time milestones: 2 hours sitting there? Offer to let people off.  3 hours?  Bring them drinks and Biscoff cookies.  4 hours?  Issue $20 meal vouchers (not that we could use them ... as we were on board, detached from the gate, and wouldn't get to SFO until after everything closed, and they expired that night).  It was all appreciated though, and the crew stayed upbeat throughout, even welcoming people back on in a joyous way when they came back after deplaning, "Glad you came back to join us!" "Nice to see you again!", etc.
Seat.
Before all that though, the flight started with standard service.  Waiting at our seats was the nice Polaris Saks Fifth Avenue blankets and pillows.  Not entirely necessary for a mid-day (or, supposed to be mid-day) transcon, but really quite nice, particularly once it did get so very delayed.
Amenity Kit.
The amenity kit really didn't offer much of interest: a thin eye mask, low end ear plugs, a bamboo toothbrush, and a few toiletries.  But again, not really needed for this flight.

Food & Drink

Even though this is considered a "premium" transcontinental route, from a hub to a hub, United does not offer pre-order for the meal service, and, even more ridiculous, is that there are only two options: chicken or pasta.  This has been the case, in both directions, for years.  You either get chicken/polenta/broccoli or chicken curry, or cheese ravioli in red sauce or butternut squash ravioli, depending on which direction you are flying.  Literally, the same options, for at least the past two years.  No changes.

There are no menus provided, but the FA walked through the cabin, taking orders starting with elites, then front to back, offering up chicken or ravioli, with no description of them (e.g. is there a sauce with the chicken? A side?).  There was no mention of it, but I knew all meals are served with a salad and bread roll, all at once.   The dessert cart has resumed, so there is a dessert option (usually a tart or cheesecake), or custom ice cream sundae, or cheese.

Drinks

Water bottles were waiting at our seats.

Pre-departure choice of water or sparkling wine was offered.  I asked for a sparkling water, but was told that could not be honored.  Once we were very delayed, another round of water and this time, orange juice, came around.  I again asked for sparkling water, and that time, it was honored.  
Red Wine, Sparkling Aha, Nuts.
Drink orders were taken prior to pushback along with our meals.  There was no drink menu provided, but I knew they had flavored sparkling Aha as a standard offering, which I always enjoy.  I asked about wines, and was told "white, red, or sparkling", with no details on the varietal, let alone the wine maker or country.  This seems pretty standard on United.  I opted for a sparkling Aha (they have two flavors available, I rotated between both throughout), and "the red wine".  

Once under way, our drinks were delivered relatively quickly, along with a warm ramekin of cashews and almonds, lightly salted.  The wine really wasn't bad, not too boring, not too much acid nor tannin.  I'd gladly get it again, and I do adore the Aha.  ***+ wine, **** Aha, ***+ nuts.

Main Meal

Meal.
Meals were delivered one by one on a tray with napkin, cutlery, salad, bread and butter, main dish we had ordered on the ground, and salt and pepper shakers.  

The service element was a bit lacking.  I appreciated that they didn't make us pull out our tray tables way in advance so they could set down a placemat like some airlines, but, they also just suddenly appeared with trays in hand and you could see every person scramble to pull out their tray table.  (Also, no placemat is a bit gross on a plane, as I don't think they sanitize the tables between flights?)
Salad.
The salad was very basic: a small handful of mixed greens, two mealy tomatoes, and three slices of cucumbers.  At least it didn't feature any odd combos of ingredients, and was greens instead of grains base, but, definitely left something to be desired.  The cucumbers were reasonably fresh.  The same packaged sesame ginger dressing that came with the old Asian slaw salad was provided, which I didn't use.  **+.
Light Wheat Roll.
United serves a number of different breads on their flights (never a choice, no bread basket).  The garlic bread has many loyal fans, as does the pretzel bun, but for me, I don't care for either of those (nor the crusty white roll), yet I strangely do enjoy the hearty wheat roll.  

This wasn't the hearty, seeded wheat roll that I really like, but it was a mild white-wheat, which I hadn't had before.  It wasn't warm, but I think that is just our service being a bit slow, as my main meal wasn't particularly warm either, and my nuts were cold even though the ramekin was still a bit warm.  It was soft, didn't taste stale, didn't taste too processed, was lightly hearty.  I wouldn't go out of my way for this roll, but, I don't know of any other airline bread/roll that I like more (besides the aforementioned more hearty wheat one).  ***.
"The Chicken".
For my main dish, I went for the chicken.  Yes, amusing as I don't eat chicken, but I've had the ravioli before, and didn't care for it, so I went for the chicken, even though I don't like chicken at all.  I got this for the polenta basically, and, hopefully, for the sauce.  I had my own meal with me, as I knew my choices were going to be those two items.  

The food was lightly lukewarm, definitely not hot.  The broccolini turned out to be broccoli, which I like more in general, but this was the type of broccoli that makes kids turn up their nose and not want to eat their vegetables.  Kinda mushy, waterlogged, flavorless. *+.

I didn't try the chicken, it had extremely fake looking grill marks on it.  Portion seemed reasonable.

I did try the sauce, which I was looking forward to, both for my polenta and for dunking the bread.  The FA described it as a "mushroom sauce" when I asked about it, but it didn't contain any mushrooms, nor taste like mushrooms to me.  It did taste a bit like a marsala sauce, but, one that didn't have mushrooms, and didn't the alcohol properly cooked out.  It was quite harsh, and also sorta tasted like beef, which was odd to pair with chicken.  It seemed like it would go better with Sunday roast, mash, and carrots than this.  It also lacked any seasoning.  I added salt, but, I still didn't care for the base taste.  Shame.  *.

And finally, the polenta, the part I was most interested in.  It was a round cake, I think likely the same as they use for the vegetarian chili and polenta meal, which I've had on several other flights (IAH-SFO, where I thought it was decent, and SFO-SYD where I didn't care for it at all).  It was fine.  Soft, fairly creamy inside, lightly cheesy.  But also essentially zero seasoning, and, not very warm.  I had my own sauces with me, and frustratingly shook that tiny shaker over and over to get some salt and pepper out, and enjoyed it well enough.  ***.

Dessert

The dessert is definitely the part of this flight (besides the private seat) that I was most looking forward to, since the return of the sundae cart.  I know the ice cream isn't amazing quality or anything, but, I do genuinely usually enjoy some of the toppings (and of course, came prepared with my own additional toppings too).

Dessert service is done via the trolley, which comes through after the main meal is done and cleared for everyone.  They use one trolley for both cabins, so it starts in the front business cabin, and then slowly makes its way to the back cabin where I was.  The delay between my entree and dessert was a full hour, which seemed a bit long.

Finally, it came my way.  The lineup included United's signature made to order ice cream sundaes, standard simple cheese plate, and an additional dessert of the day, which for us was an apple tart.  The ice cream is always just generic vanilla, but the toppings are where the glory is.  On today's flight, the toppings available were hot fudge or warm caramel, sliced almonds, tiny chocolate chips, whipped cream, and cherries.  Nearly everyone, young and old alike, was opting for the sundae.  The FA told me that sometimes she gets to see the true joy and glee in the eyes of very formal looking business people, or old men, as they craft their sundae, and it brings her actual joy too.  It turns out, ice cream in the sky really does delight many people.

I was kinda curious about the other dessert too, so I did ask if I could have both, and the FA looked up, saw how many were left and how few seats were remaining to serve (benefit of being in the back cabin I guess), and said sure.  She had at least a dozen left, and only two rows behind me.  
Apple Tart.
Starting with the apple tart, which, honestly, I got mostly out of boredom / very confused state of hunger due to the delays and very odd eating schedule.  That said, I know that for the "pie in the sky", or "pie cookies" as I dubbed them long ago, that United serves on non-premium domestic routes, or the cheesecake, if you are lucky enough to get that, is always Eli's, which really does make both tasty cheesecake, and tasty other desserts (many of which I've reviewed before), so I had reasonable hope that this would be good too, if it came from Eli's.  It did look quite a bit like Eli's Apple Bavarian Torte, which I've had before, just with extra caramel drizzled over the top?

Anyway, it was reasonable enough.  The crust was like a soft, buttery shortbread cookie.  Not too crumbly, not too dry, not card-board like.  Better than most commercial products of its kind.  The layer above that was sorta like cheesecake, just a touch more mild.  And then, the apples of course, lightly spiced, no aggressive nutmeg or anything.  I liked that they were a bit al dente.  It had a fairly generous drizzle of caramel all over the top, which I think was the same caramel from the sundaes, which I do truly enjoy. 

Overall, not bad, better than average airline dessert, and if you really don't want ice cream, a quite reasonable option.  Bonus points if you ask for whipped cream from the sundae cart, or, do as I did, and pair with ice cream too!  ***+.
Ice Cream Sundae: caramel, slivered almonds, whipped cream.
For the sundae, I went with caramel (the hot fudge is great too, but, I was avoiding caffeine at night), slivered almonds for some crunch (and a touch of protein), and of course, whipped cream.  I learned long ago that I don't care for their cherries, and the mini chocolate chips I'd happily get, but, again, caffeine.  I had my own fresh strawberries, blueberries, and sprinkles to add to it.  The FA added a considerable amount of caramel, three big spoonfuls, then she paused to hand something to the other FA who interrupted her, and she added two more.  I almost think she forgot how many she had already added?  It was a bit excessive, but, I do like the caramel.

I took my first bite eagerly and was, frankly confused.  Sure, I'm used to airline ice cream being served at totally wrong consistencies, often rock solid and requiring an excruciating wait before you can eat it, or fairy soupy, but this was ... well, calling it "melted" is an understatement.  Melted ice cream is generally still at least ... cold?  This was not even lightly chilled.  It was warm.  Warmer perhaps than even my main meal.  

Once I got over the surprise of not having actual ice cream, I was somewhat fascinated by it.  It was remarkably fluffy and frothy.  Sorta like a sabayon or zabaione, just, clearly it had some dairy in there.  The caramel mixed in to make the flavor sweet and actually quite enjoyable.  It truly wasn't *bad*, but it certainly wasn't ice cream, not even soupy, too melted ice cream.  It was warm frothy light sweet custard.  The slivered almonds added a nice crunch.  The whipped cream wasn't necessary up against the frothy base, and it was actually colder and more solid than the "ice cream".  It floated nicely on top.  I added my own fresh strawberries and blueberries, and truly enjoyed this creation, but, definitely not what they intended to serve, and I'm a bit shocked that they served it without any seeming concern.  Surely, the FA must have noticed as she spooned on the toppings?

As "ice cream", this needs to get 0 stars, but, given my enjoyment of the overall thing (which my own berries definitely were essential to), I give it ****.

Pre-arrival Snack

I was a bit surprised when at the 1 hour mark before landing, a FA came through offering either hummus or cheese plates.  I couldn't see them, as cabin lights were off, so didn't quite know what I was opting for, but blurted out "hummus", which is totally odd on my part, as I don't actually like hummus.  I think I hoped for yummy crackers or veggie dippers for it?  Really, I was not expecting a "snack" like that, as most of the competition on this route simply offers a pass of a snack basket (which, to be fair, I'd actually prefer, I'd love a bag of salty popcorn, something chocolate, etc).
Hummus Platter.
The hummus platter perplexed me slightly.  Yes, it had hummus, as expected, but it had nothing to dip in it.  Not crackers, not pita, not veggies.  Instead, it came with tabbouli, a wedge of lemon, and three grapes.  Sure, hummus and tabbouli go together well, and a little acid from lemon elevates most things, but ... it was an odd snack with nothing to spread the hummus on, nor dip into it.  

The tabbouli had an abundance of very harsh raw red onion.  It blew my palette out nearly immediately.  The lemon was nice to have, would have been nice with the main meal too.  Grapes were fine, not too mushy.  And the hummus?  Yeah, it was generic hummus.  Overall, very meh, and hard to eat in a cohesive way.  ***.

I later saw the "cheese plate", which actually turned out to be a cheese and charcuterie plate (surprise, vegetarians!), with what looked to be a wedge of very bright orange cheddar, a hunk of swiss, two slices of salami, and a slice of turkey, served with a packet of water crackers.  If I were to fly this route again, I'd opt for that for sure, as I do kinda like those crackers, cheese is usually fairly reliably ok, and, well, I do like salami from time to time.
Read More...