Update Review, 2024
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| Sweet Potato Fries. $4.19. |
Update Review, 2017 - 2021
The Melt is a fast-casual chain around the Bay Area, that I have reviewed many times before, but, it has changed considerably since those original reviews.I'm actually pretty amazed by the place, as it started out as a grilled cheese and soup shop, and has pivoted many times. They introduced breakfast, and then took it away. They added dessert melts, they took them away. They added sides like fries, and mostly ditched the soup lineup. They added burgers and grilled chicken. Then cookies, ice cream and shakes. They have expanded to locations all over California, and for a while, Texas. But they have also closed unsuccessful locations, including the original shop, and the other two in San Francisco that I had visited before.
It is really impressive to see actually, a company embracing change, pivoting, and just rolling with it. I think it is working, at least, it seems so given the number of locations they now have.
Their first restaurant, and offices, used to be in the same complex as my office, so I had a chance to try out the original concept many times, but it has changed so much at this point, I figure a new review is warranted. This covers several visits, at different locations, over the past 8 years.
Setting
925 Market St.
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| Outside Seating. |
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| Interior. |
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| Ordering Pads. |
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| Ordering / Pickup Window. |
A buzzer was given to me, and it flashed and vibrated when my order was ready.
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| Soda Fountain. |
Embarcadero Center
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| Spacious Interior. |
Ordering is done either through the app on your phone if you have it, at kiosks right at the entrance, or, if you prefer, with a staff member up front.
A note on the staff: I found all the staff at this location *really* friendly and personable. They made the entire experience, that could be quite sterile given the tech based ordering, really enjoyable. Points to the staff here.
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| Seating Inside. |
Food
Soft Launch, Market Street Location, August 2017
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| Pre-Opening Meal. |
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| Caesar Salad + Grilled Mushrooms. $5.99 + $1.00. |
I wanted to jazz up the caesar a bit, so I asked to have grilled mushrooms and caramelized onions added, both standard additions available for burgers and melts. I was told that the mushrooms were fine to add, but, onions were not. In fact, my choices were restricted to tomato, avocado, bacon, mushrooms, and grilled chicken. This was pretty arbitrary and a bit annoying. Grilled chicken was fine to add, but a burger patty wasn't? Tomato was fine, but red onion slices were not? The pickled onions found on the cobb salad? Also not ok to add. Who made these "rules"? Anyway.
The reason I was most excited for the salad was to try the famed "grilled cheese croutons". Alas, my salad came without, and I didn't open it until I had left, so I didn't notice. I wonder if they thought I wanted mushrooms ... instead of croutons?
I'm glad I added the mushrooms, they added something to the otherwise very boring salad. I was pleased with the quantity of mushrooms added. Not much else to say about them, soft, nicely cooked, but just mushrooms.
The romaine lettuce was fresh and crisp, assorted hearts and leaves, all torn into good size pieces. This was the best feature of the salad, it clearly did have care put into it.
But I didn't like the dressing. Caesar dressing tends to come in two styles, and I fall solidly in the camp of wanting it really creamy, really loaded with anchovy flavor. This was more the style of kinda tangy and lighter, no real anchovy, basically, like generic caesar dressing from a bottle, more like a vinaigrette. It was well dressed though, by which I mean, generously dressed, but not drowning.
My final disappointment was the parmesan. The shaved parmesan is the same as used on the fries, which works well there, but I prefer large shavings of parmesan on my caesar so I can really taste it. It was just too easily lost here.
So overall, this was a pretty big meh for me. The lettuce was quality and fresh, the salad well prepared, but it was missing the croutons, and just didn't have the style dressing nor cheese that I like.
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| Sweet Potato Fries. $2.99. |
For my side, I actually selected the cheesy bacon fries, but, alas, they ran out of the three cheese sauce that is an essential component. Rather than just get plain fries, I swapped to sweet potato fries.
They were ... mediocre. Very thin, kinda shriveled. Questionable how long ago they were fried. Ok sweet potato flavor. The same shaved parmesan as on my salad, again fairly lost, although a nice touch rather than just plain.
They weren't bad, but, just weren't particularly good. I see no reason to get them again.
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| Melt Sauce. |
Sadly, I didn't like it either. Too tangy for my taste.
Embarcadero Center Location, June 2019 Visit
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| Dinner! |
My non-red meat eating companion was excited to get to try the Impossible Burger, but alas, they were having supply issues, and had Beyond Burger instead. He wasn't into that, so he decided to get a chicken burger instead.
I didn't try it, but he said it was fine, albeit a bit boring and lacking much flavor.
Sweet Potato Fires
"Hot and crispy Louisiana sweet potatoes seasoned with shaved parmesan."
Even though they didn't impress me before, I gave the sweet potato fries another try. After all, my previous review was a pre-opening event, and at a different location.
They were better this time, no question. Crispy, far more fresh tasting, and I did like the sweet potato flavor. I still wished for a honey mustard style dipping sauce. ***.
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| Steak & Cheese + Sauteed Mushrooms. $7.99 + $1. |
One of my dining companions loves Philly cheesesteaks, so he was excited to see the cheesesteak inspired item on the menu. We were planning to split something, and I was hoping to try a burger finally, but, alas, I went with his choice. After all, I can appreciate a good cheesesteak too.
Neither of us found it great. His first comment? "Strangely, for a place called 'The Melt', this is really ... lacking in the melty cheese department. I want a lot more cheese." His next comment? "Yeah, this kind of bread is just wrong for a cheesesteak."
So, he wasn't pleased. The bread really was grilled to perfection though, this is one signature move The Melt mastered early on.
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| Steak & Cheese: Side View. |
The mushrooms were fine, the beef kinda ... dry and chewy.
So overall, pretty lackluster. The beef not juicy, the entire thing not cheesy, and just overall not much flavor. Neither of us were very happy with the order.
Market & 1st Street Location, March 2020, May 2020, and January 2021 visits
I do keep going back to the Melt, which I know sounds odd since I've had such lackluster experiences, but, I really do believe they are on to something. And, really, the issue I've found is the quality difference between location. It turns out, the newest location, also the closest to my house, is just, well, significantly better?![]() |
| Signature Bag. |
The staff were incredibly friendly, all smiles, and efficient.
My order was handed over in a branded bag.
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| Side Ceasar Salad. $2.99. |
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| Mini Mac. $4.49. |
The Melt has offered mac and cheese for a while now, but they only recently (as in, early 2020), completely reformulated it. I was excited to try out the new version, as Instagram shots certainly looked amazingly creamy. In addition to the plain "Melty Mac" they also offer several other decked out entree mac and cheeses dishes with new toppings, such as the Garlic Chicken Bacon Mac and the Steak Fiesta Mac (yup, its got grilled steak, red peppers, jalapeños, crispy tortilla strips ... its a party!).
I kept it simple though, opting just for the side portion of the Melty Mac, dubbed the Mini Mac.
The Mini Mac, unlike the regular size portion, does not come with breadcrumbs on top, nor can you add them through the app or the ordering screen in restaurant. Even the staff can't add them to the order if you order at the register, but, I asked nicely, and they were able to ask, in person, the cook preparing the order to add breadcrumbs to my order, which he did. Breadcrumbs make a difference!
For the mini mac, the only customizations you can make are to add chopped smoked bacon ($1) or steak ($3), which is unfortunate, as the full size allows for a few more choices (grilled chicken for $2, jalapeños for free). Honestly, there are a slew of burger toppings I'd love to see as options too, at least the crispy onions. Or elements from the other new macs, like garlic. But, The Melt doesn't seem to be big into customizing their non-burger dishes.
I *adored* the breadcrumbs, so I really appreciated that they allowed me to manually add them. They were crispy, salty, garlic-y (?), and were perfect to compliment the richness of the mac. Honestly, they were somewhat *needed* to balance the rich mac and cheese! **** for the breadcrumbs.
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| Mini Mac: SO CHEESY. SO CREAMY. |
The pasta was perfect - not mushy, not too al dente. The large size elbows were fairly unique, much bigger than your standard mac, and were great at getting filled with cheesy goodness. The ridges helped hold on more cheese too. It really seemed like research was done to pick the perfect pasta vehicle for the cheese sauce.
And then, of course, the cheesey nature. It was remarkably creamy. And cheesy. And rich. And complex. I am not sure what cheeses were used, it was clearly a blend, lots of flavors at play. Again, so clear they had done some work formulating this! The Melt knows their cheeses. It reminded me a lot of Velveeta mac and cheese, which I mean in a good way - I grew up on Velveeta (both as an ingredient that my mom frequently used, and then later, when I was in college, for the mac and cheese meal kits).
I think the regular portion of Melty Mac also has additional cheddar cheese melted on top. I'm glad this didn't actually, as it was plenty rich like this. I bet a drizzle of hot sauce would be great with it, or, obviously, any of the other toppings available.
The side portion is $4.49, for a very generously stuffed cup. A small cup, but quite full. It was so rich I can't really imagine needing more, unless you were sharing (and pairing with a salad perhaps? I think that would work quite well). I am curious how much larger the full size is for $2.50 more, and how generously topped the more elaborate versions are that are more than double the price, but this was all I needed.
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| Sweet Potato Fries. $4.25. |
These were actually good. Not limp like before, but crispy. Thicker pieces. Piping hot, great sweet potato flavor, double fried style. You can tell just by looking at them that they seem like a different product from that first review.
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| Ranch. |
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| Pickle! |
It was a good pickle, dill, a deli style pickle, full cucumber, just sliced in half. Good crunch, good acid level, just, a good, standard pickle. I will gladly accept these again in the future! (which, I'm happy to report, I've done many times since, and truly enjoyed every time. They have good pickles!)
Original Reviews, 2001 - 2012
I desperately wanted this place to be good (grilled cheese and soup at my doorstep would be fantastic!) ... but it hasn't impressed me yet.
Today they were giving out free combo lunch meals to people who work in the building. To handle the crowds (I assume) they were doing it mass production style, so you didn't get to choose what you ordered and they just kinda handed them out in batches. So, keep that in mind as my experience will be different than a standard ordering experience.
The menu features 5 grilled cheeses ($5.75), 5 soups ($3.95), all puree style for easy dunking (two tomato basil, sweet corn tortilla, spicy black bean, italian sausage and pepper, and creamy wild mushroom), cookies, drinks, and 3 sweet dessert sandwiches. Full menu here. They also recommend combo meals ($8.75) that pair a sando and soup and include some chips. You can always add bacon or tomato to any sandwich (for free).
Of the grilled cheeses, there were three grilled cheeses I wanted to try: sharp cheddar on potato bread, fontina & provolone on garlic bread, and brie and apple on white/wheat, one that I wasn't all that interested in (colby jack on 8 grain), and one that I really didn't want: jalapeno jack on sourdough (jack is probably my least favorite cheese and sourdough my least favorite bread!). Of course, the one they had for lunch was ... jalapeno jack on sourdough :) So, take my review with that in mind.
| "The Mission" combo meal, $8.75. |
| Sweet corn tortilla soup. $3.95. |
| Jalapeno jack on sourdough. $5.75. |
I had two combos:
- "The Outlaw": Colby jack on 8 grain bread with spicy black bean soup. My last pick of soup paired with my second to last pick of sandwich.
- "The Parisian": Brie and apple butter on white wheat bread with creamy wild mushroom soup.
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| Colby jack on white wheat bread. $5.75. |
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| Spicy black bean soup. $3.95 |
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| Brie and apple butter on white wheat bread. $5.75 |
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| Creamy wild mushroom soup. $3.95. |
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| Maple raisin oatmeal (sample size). |
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| Cinnamon apple oatmeal (sample size). |
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| Maple Banana Waffle. $4.25. |
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| Another Maple Banana Waffle. |
I said I'd consider getting it again, and I did :)
This time I liked it much less. The waffle wasn't nearly as crispy as the previous time, and it didn't have much flavor. The banana was sliced fresh to order, which I really appreciated, but it was again warm and soggy since it was inside the waffle, which is just a little weird. The syrup was again the best part, but not particularly flavorful. I think some peanut butter inside of this would go a long way ... mmm!
I won't get this again, but it did make me appreciate a few things about The Melt. Even though I am too much of a snob for their syrup, I am glad they use real maple syrup and not fake stuff. And I like that they slice the banana to order, or in the case of the egg in the hole, crack an egg to order. They do have a good commitment to quality.
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| "No Nuts PB&J". $4.25. |
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| "Egg in a hole". $4.25. |
This is their classic grilled cheese, made with their standard white wheat bread and aged cheddar cheese. But then, they cut a hole in the top piece of bread and crack a fresh egg, to order, into it. The whole thing is then put into the grill, which manages to fry up the egg nicely. I was pleasantly surprised at how well the egg came out, with a crispy exterior where it had touched the grill. Sure, I'd prefer a slightly runny yolk, but this was nicely cooked. The top was brushed with a salty herb mix. The seasonings went perfectly with the egg. The inside was where it shined. The cheese was just perfectly melted. I can't say I've ever ever had cheese this perfect in my life. It oozed out, coating the egg, coating the bread, just amazing. I also added bacon. It wasn't quite as crispy as I'd like, but was smothered in cheese and pretty delicious. My co-worker added tomato and said that was quite good as well. Like all of their sandwiches, I would have liked the bread to be crisper, and again blame this on the amount of butter/oil they slather on the outside, but it was certainly the best sandwich I've had from there. I'd order this again.
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| "Egg in a hole". $4.25. |
The bread was again too soggy, and buttery/oily. The egg was overcooked and uninteresting.
The cheese was again absolutely perfectly melted and rather amazing, but needed to be consumed within moments of it coming off the grill or it lost that quality, and the congealed cheese was really nothing special.
The bacon as the winning ingredient. It had a really amazing flavor, and went so well with the cheese. It was the bacon that kept me eating this after it got cold and unappealing.
I'm not sure why the magic was lost on this one. The machines are all using timers and are calibrated the same, so it should be exactly the same as my first one. If I go for breakfast again I'd still consider getting this, but I won't be going out of my way for it.


































































